FAQ

Help! Which product should I choose?

Nourish and Mend are both great for cats and dogs on a daily basis, but if you're struggling to choose which one here's what we recommend:

Nourish is our most popular balm, and recommended for anyone who's looking to add more hydration to their pets paws. Nourish is also great for daily application if you're looking to prevent future skin conditions, for hydration during extreme weather such as the summer or winter months, or if you're someone who likes to take your pet out on hikes and trails.

Mend is best for pets that have serious irritation, skin conditions, burns, wounds, or severe scarring. Mend is packed with deep tissue regeneration ingredients that will help repair tissue while actively soothing the skin.

For more information on how to choose the right product, you can take a look at our blog post: How to Choose the Best Paw Balm for your Pet

 

Are your ingredients and formulation approved by veterinary professionals?

Yes! All of our products are vet approved! Our utmost priority is the health and safety of your pet, and so we've worked diligently with multiple veterinary professionals to ensure that our formulation is approved safe and effective.

 

Are your products safe if my pet tries to lick or eat it?

Yes! Our product is 100% natural, vegan, and edible. It's totally normal for your pet to try to lick anything you put on their paws - but don't worry - not only are our products 100% safe if eaten, but they're also highly absorbent to make sure that you're not wasting the product even if they choose to lick it off.

 

My pet resists when I put products on them, what should I do?

Some pets are quite stubborn and try to run away, lick off products, or even pretend to be in pain when applying any type of product. No matter how good of an actor your pet is, our products are 100% safe if ingested or applied due to the gentle and natural ingredients we use.

We recommend to associate positive experiences with applying of our paw balms, like giving small treats during the process!

 

How soon will I notice a difference?

Most people notice a difference after about two daily applications! Some have even noticed a difference immediately after applying our balms. It's not uncommon to even see a boost in your pets overall mood after application!

 

Where are your products made?

We're proud to say that all of our products are handmade in Toronto, Canada!

 

What is the quality of your ingredients and where are they from?

Our ingredients go under the highest level of testing and scrutiny - in fact they are the highest quality human grade ingredients (some people even use TANUKI products as lip balm!). Our ingredients are all ethically sourced from the United States, Canada, the Philippines, and Ghana Africa.

 

How many applications does one container have?

Total number of applications varies depending on the size of one application, but in general a 2oz container should last around 100 applications.

 

Will your product stain my floors or furniture?

We're happy to say that our formulation ensures a highly absorbent product that should not leave many marks or stains!

 

Do you ship to my country?

Yes! We're happy to offer worldwide shipping. Please check out Shipping and Returns for more information.

 

Do you have a return policy?

Return any product for any reason within 30 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment. Please check out Shipping and Returns for more information.